Training

1UC aim to be your focal point for all unified communications training within the UK and Europe. Click above to explore more.

In the global marketplace the importance of communication cannot be underestimated. Each of us have differing communication styles, but at a business level an effective technique for communication has to be easily available and understood by all.

Within technology projects the focus is often on the eventual capabilities and how it will improve a company’s performance. However, today’s modern systems are becoming increasingly complex. Without correct unified communications training and education it is difficult to achieve the full capability of any system.

1UC aim to be your focal point for all telecom training within the UK and Europe developing trusted relationships with it’s clients by providing a highly professional and cost effective training and education service.

The experience of 1UC’s training team forms the foundation of the company. We appreciate that, within any organisation, different users have different demands on the technology being used and as a result 1UC has developed a range of courses available to cater for all those involved, such as:

  • Technical/Engineering Personnel
  • System Administrators
  • Contact Centre Managers
  • Supervisors
  • Operation/Handset Users
  • Receptionists

Methodology

1UC regards itself as a complete service provider and as a result has developed a best practice methodology:

Phase 1 – Training Analysis

The Training Format – Pre-training, train the trainer, system administration, go-live support
Profile of trainees – New user, basic, intermediate, advanced

Phase 2 – Education Plan

Collated data from the previous phase is used to design a training solution
Development of bespoke training documents
Date and training schedules are discussed and agreed
Training Tools – User guides, projectors, flip charts, reference manuals, computers and handsets
Appropriate training environment scheduled and prepared

Phase 3 – Delivery

The courses are delivered in accordance to the format agreed in the previous phase
Any related documentation is distributed to the delegates

Phase 4 – Review

Training assessment forms are completed after every training course delivered by an 1UC trainer. This is sent back to the project manager for further review and assessment.

If you would like to request a quote for training please fill out the contact form below;

 

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