Technology Adoption Readiness Assessment Engagement
1UC’s Technology Adoption Readiness Assessment (TARA) is a consultative engagement which supports an organization in planning, implementing, and reinforcing the cultural, behavioural and process changes needed to ensure the success of a technology change. It can be applied to the following scenarios:
The assessment will identify the readiness of the organization to adopt the changes needed to achieve and realize the value anticipated from the business objectives related to their new Cisco Collaboration solution – Jabber, WebEx and Telepresence technologies.
If the technologies already exist within the organization, our team will evaluate how well the technology has been ‘Adopted’, suggest areas for improvement and make recommendations on how to achieve them.
Both assessments will be completed in a variety of ways including,:
- Interviews with stakeholders
- Analysis of existing data (if any)
A TARA involves an ‘Adoption Consultant’ and ‘Technology End User Expert’ engaging with key stakeholders within the organization to understand the following:
- The Business Case – Understand the business case behind the technology’s implementation and identify benefits that can be aligned. Ensure all recommendations are aligned to the benefits to ensure the organisation gains the maximum value from their investment. If benefits have not been identified or aligned, work with the organization to do so.
- Technology – Technology design specifics and how they fit with other tools in the organisation
- Audience Assessment – Audience identification and the impact on each group
- New Ways of Working – what changes are required in process, procedure and policy to ensure success
- Training – Capability of the organisation to educate its people in the new ways of working (speak to HR and L&D)
- Communications – Capability and capacity of the organisation to communicate to its people. An assessment of communication channels available and recommendations to introduce new channels if appropriate
- Analysis (Applicable to existing installations) – What is the percentage of adoption and utilization against original plans? This may involve assessments, questionnaires, surveys or workshops. This may also include extracting usage data from the organisation’s systems.
An organisation invests in new technology based on the value they expect to derive from it; typically, the value associated with Cisco Collaboration Technology involves improved operational efficiency and cost- savings. That value however can only be achieved with some effort, in particular, by focusing on the people using the technology and encouraging them to change their ways of working.
Example: Cisco Webex and Telepresence has the potential to deliver huge cost savings to an organisation by minimising travel, but it relies on people using functionality such as online meetings. If the organisation fails to communicate new policy around travel and use of Webex or Telepresence to its people, and train them on how to use it, it will not realise the cost savings.
By investing in a TARA engagement, an organisation will:
- Gain an insight into how ‘ready’ the organization is to realise the targeted value
- Identify further areas of potential value that can be achieved
- Receive recommendations to avoid underachieving against targeted values.