Consultancy

To ensure your UC system is utilised to it’s full capabilities click above to enquire about our consultancy services.

In need of a telecoms consultant (software associate)?
We can provide collaboration consultants for a wide range of telecoms systems such as Avaya, Cisco, Mitel, Nortel and NEC. The experience of our team spans many years and are highly skilled in analysis, design and implementation of systems both large and small. Our focus is on Back Office functionality as well as the Contact Centre area and in more recent years this also includes Unified Communications and Collaboration. We have successfully worked with a large number of businesses of all sizes both in the past either acting on behalf of UC partners or direct with clients.
As part of the consultancy process, unified communications systems are researched, evaluated and features are recommended based on the client’s business goals and processes.
If contact centres are involved, our consultants can develop the ACD call flow requirements including the design and development of ACD routing within large enterprise systems.

Consultancy Methodology

Our consultants will smooth the transition by helping translating the business requirements into functional requirements ready for programming.
As part of our consultancy services, we also assist in the following:
User Acceptance Testing (UAT)
Our consultants will ensure the system is functioning and validated as per the business requirements prior to go live
Go Live Support
Our consultants will be on hand during the first few days of cutover to ensure the system is functioning correctly in a live environment.

 

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